EFQM assessment

EFQM assessment

EFQM assessment

  1. The EFQM Excellence Model provides a generic framework, allowing any organization, regardless of size or sector, to assess its current level of excellence.  It will give you a holistic overview of your organization. It can help you to:
  2. Understand how effectively you are deploying your strategy.
  3. Identify the cause and effect relationships between the things you do and the results you achieve.
  4. Identify your current strengths and prioritize opportunities for improvement against your strategic goals.
  5. Identify opportunities for benchmarking; both in terms of things you can share and things you want to learn.
  6. Establish a baseline position so you can measure your progress over time.
  7. Organizations frequently focus only on the things they need to improve and don't recognize their strengths. Identifying what you are doing well is equally important, not only so you keep doing them but also so you can understand how these strengths can help address the improvement areas identified.
  8. There are 2 ways to complete this assessment; internally (self-assessment) or externally (external assessment).  Both are designed to help organizations identify their current strength and pin-point the areas where they need to improve their performance.
  9. The basic Assessment cycle is the same, regardless of which tool is being used. In most cases, this is an annual cycle, although it is more important to synchronize the assessment cycle with the planning cycle.
  10. The 7 steps are:
  11. Engage the Management Team
  12. Plan the Assessment
  13. Train the participants
  14. Conduct the Assessment
  15. Agree priorities
  16. Develop Action Plans
  17. Monitor Progress
  18.   Some benefits for the leaders:
  19.       Help deliver the strategy
  20.      Understand what is important to do as a leader
  21.      Develop a unique culture where excellence is the norm.
  22.   Some benefits for Management:
  23.       See the link between strategy and operations
  24.      Engage employees in change
  25.      Lead improvements.
  26.  Some benefits for Employees:
  27.       Provide their input to build a common direction
  28.      Understand the impact of their action
  29.      Contribute to progress.
  30.   Specific Benefits of EFQM Model gained:
  31.      Future Focus
  32.      Key results
  33.      Innovation
  34.      Sustainability
  35.      Reactive to change in the environment.