Introduction to Understanding Customers Interesting facts and figures Maintaining customers Developing and maintaining a customer base PRIDE model for understanding customer needs Elements of the service mix Service ...

Definition of laboratories. Benefits of obtaining ISO 17025:2017 and the importance of its application within laboratories Reasons for Revision ISO 17025: 2005 ...

Introduction to total quality Definition of quality and total quality The role of human resources The historical development of quality through the ages Quality Pioneers The benefits of ...

Definition of the expiration date of food products and its scientific implications Determining the nature of each food product and knowing its natural and physical properties ...

Handling of inspection materials and samples The importance of food safety Impartiality and independence in inspection Types of contaminants and food hazards ...

Introduction to the basic concepts of food safety The concept of food safety The importance of food safety and suitability for human consumption Objectives and scope of application ...