Total quality in laboratories

1. Definition of quality and total quality
2. Quality from an Islamic perspective
3. The historical development of quality through the ages and the pioneers of quality
4. The benefits of applying total quality to individuals and institutions
5. Profile of quality pioneer Edward Deming
6. Japanese model of quality according to Deming's rules
7. Catalysts for the application of total quality management

Quality Strategic Planning

1. The meaning of planning and how it is strategic
2. The meaning of the strategy
3. When did the first strategy arise?
4. Timeline for strategic quality planning
5. Why is the strategy needed? and application of the strategy

Defining professions and their relationship to morals

1. Introduction to professional values in the era of globalization.
2. Work Ethics in Islam.
3. Work ethics is an administrative necessity to achieve total quality
4. Reasons for weak ethical values at work
5. Keys to influence the basic ethics of the employee

Establishing work ethics in the organization

1. Business Charter
2. Means of consolidating positive action skills.
3. Qualities of a successful employee.
4. Administrative corruption, performance gap, and obstacles to the application of total quality
5. Job rights and duties

Excellence in customer service

1. Basic concepts in customer service
2. Customer expectations
3. Service management entrances
4. Reasons for poor customer service
5. Statistics related to losing customers
6. Who is the customer and what are his expectations?
7. Internal customers
8. External customers

Distinguished Service Institutions

1. Characteristics of distinguished institutions in customer service
2. Elements of quality performance appraisal
3. Regulating service delivery
4. Common mistakes in customer service
5. Handling Service Errors
6. Customer Care
7. The objectives of the institution in dealing with customers
8. Customer happiness
9. Communication skills with clients
10. Behavioral skills in dealing with customers
11. Interpersonal skills
12. Dealing with different types of clients
13. General rules in dealing with customers
14. Handling customer complaints
15. Dealing with difficult types of clients
16. Principles of Distinguished Service