Introduction to total quality

1. Definition of quality and total quality
2. The role of human resources
3. The historical development of quality through the ages
4. Quality Pioneers
5. The benefits of applying total quality to individuals and institutions with regard to inspection

Deming's rules for implementing total quality

1. Profile of quality pioneer Edward Deming
2. Japanese model of quality according to Deming's rules
3. Catalysts for the application of total quality management

Strategic planning for quality inspection

1. The meaning of planning and how it is strategic
2. The meaning of the strategy
3. When did the first strategy arise?
4. Timeline for strategic quality planning
5. 1-10-100. rule
6. Why is the strategy needed?
7. Implementing the Strategy

Implementation of ISO 17020

1. Background on the concept of ISO / IEC
2. Development of quality concepts and inspection systems
3. The emergence of standards specifications for quality management systems in general and associated with the ISO
4. Yield from implementing a quality and inspection management system
5. ISO /IEC 17020:2012 International Standard requirements
6. Statistical methods and the concept of sample withdrawal and acceptance
7. Measurement, inspection and testing instruments
8. Personal Traits of a Successful Quality Consultant
9. Gap Analysis Preparing the gap analysis and applying it to the facility
10. Design the basic documents of the system
11. Qualifying the consultant to carry out the internal audit
12. Management review meeting and how to manage and implement it
13. Final evaluation of the quality management system

Documents

1. Perform an initial gap analysis
2. Setting policies and objectives
3. Determine documentation requirements
4. Make tasks and prepare schedules
5. Prepare documents
6. Prepare status reports and monitor progress
7. Conducting ISO 17020 training and implementation
8. Conducting internal audits
9. Preparation of documentation and application for accreditation Yukas
10. Conducting supplier and supplier audits
11. Conducting customer satisfaction surveys